Frequently Asked Questions
What are your rates for wedding packages?
Our wedding rates start at $2100. However, all our packages are completely customizable which means you are not locked into a fixed rate. Please contact us for more information and we can help put together a package that is more in line with your vision and budget.
Are two photographers really necessary?
YES! Which is why all our standard packages listed come with 2 photographers. We think it’s important to make sure we capture all of the highlights of your wedding and that requires us to be at two spots at the same time. Regardless of our ninja photography skills we’re not Hermoine, nor do we have the time turner.
How do we book you for a wedding or a session?
YAY! If you’re asking this question, that means you’re planning on going with us. All we ask is a 30% deposit fee and a signed contract which we will provide to you ASAP!
How do I pay?
A non-refundable 30% deposit is made with signing of the contract which will be provided via online link. It will direct you to payment where you can do a bank transfer or simply Venmo us @playfulsoulphotography ! If you choose to pay via bank transfer, you can set automatic payment its just one and done!
If we cancel the wedding, do we get our deposit back?
Unfortunately no. Deposits are made to secure your date. Once we receive your deposit, we will not book any other event on your date.
What happens if we move our wedding date?
Assuming that the new date is available, we will be more than happy to move your wedding date! Your deposit you made will go towards your new event date!
How many photos will I receive?
For weddings, we guarantee approximately 50-100 edited images per hour. All other sessions are a minimum of 30 edited images. However we typically average around 60 images depending on the session. Like we always say, there’s no point for us to keep good images hidden. You can rest assure you’ll be getting the very best images from any session or event we do!
Will you edit or retouch the images?
Yes, of course! All images you receive will always be edited or retouched. You’re not only hiring us to simply take your photo, but also for our artistic eye. Thus, all our photos are all edited in our signature style. Cosmetic and advance retouching may be applied to a handful of images. Any additional major retouching will be additional cost.
Where are you located?
We’re actually located in both San Francisco, bay area and Irvine Orange County area! Jay is the lead photographer for our Northern California branch while Lauren is the lead photographer for our Southern California branch. If you would like to work with a particular photographer, please note this in your inquiry as we both do travel!
How do I receive my photos?
Your photos will be delivered to you by email which will include an easy online gallery link. From here you can download all your photos, and share the gallery to friends and family!
What’s the turn around time to receive my photos?
Within the first week or so from the event date, we will send out a few sneak peaks! The remaining images will be emailed to you via online gallery in approximately 2 to 2.5 months. For all other sessions, it takes about 2-3 weeks to process.
Do you have a backup equipment?
Yes! As a professional photographer, we ALWAYS carry backup equipment. Our motto is it’s better to be safe than sorry! We’ve got you covered so do not stress!!
What happens if you are unable to shoot our wedding?
In the unlikely event that I cannot photograph your wedding (post signing of the contract), I have an amazing selection of photographers who will photograph your wedding in my place. However, I’d like to stress the word “unlikely” as we’ve never had to do it yet!
Do you offer albums or prints?
Yes we do! Our albums and prints are always available a la carte but we currently do offer discounts if you purchase at the time of signing of the contract.
What is your “Card Design”?
We help you design your save-the-date cards or thank you cards for you wedding day. We’ll send you a proof and email you the design. We do offer printing service but you are more than welcome to print it elsewhere.
When can we purchase an album?
ANYTIME! You can purchase it at the time of signing the contract or even after your wedding! If its been more than 3 months after your wedding, please provide us the image files that you would like to use.
Do you design the album and do we get to preview it?
Once you purchase the album, I’ll ask you to pick out X amount of images (depending on how many spreads you decide for the album). I’ll put together the photos to create a story of your wedding day. Then I’ll send you a preview proofing via email to confirm. Every album design includes 2 revisions. When it has been approved by you, we’ll proceed to ordering it.
What is your team’s attire?
By default, we will dress professionally in all black attire. However if you prefer a more casual blend in type of photography team, we would be more than happier to tweak our dress code. For all other sessions, we’re pretty casual as we normally hike through crazy grass or lay on dirt.
Do you have liability insurance?
YES! Liability insurance is a must. Most venues require it and we definitely have this as we do not want to be liable if anything bad were to happen.